Customer Service Management
SITSS00035 Customer Service Management
Number of Units: 3
This course is essential for business owners/Industry experts/Employees/future career seeker to help them to practices, strategies and technologies to manage and analyze customer interactions throughout the customer lifecycle.
Additional benefit for students who are planning to undertake further studies in Australia:
Pathway: Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Qualification Issuing Country:
Online study requirement:
- Computer device with web camera access.
- Internet connection.
- Tools: MS - Office, Adobe PDF reader.